Returns Policy

Effective 5.08.2023

I. Introduction

Welcome TEE.LGBT‘s Return Policy. At TEE.LGBT, we are unwavering in our dedication to delivering top-quality products and ensuring utmost satisfaction among our valued customers. We recognize that there might be instances where a product might not meet your expectations, or perhaps it doesn’t align with your needs as anticipated. To address such scenarios and maintain our reputation for exceptional customer service, we have meticulously crafted a comprehensive return policy.

Our policy serves to elucidate the conditions under which products can be returned, the procedure to be followed, and the solutions available to our customers. Our primary intent is to streamline the return process, making it straightforward and devoid of unnecessary hassles. We deeply cherish your patronage and want to make sure that any concerns you encounter are resolved promptly and satisfactorily.

With a generous 15-day return window commencing from the day you receive your product, we aim to provide you with sufficient time to assess your purchase and ensure it meets your expectations. We encourage you to peruse the subsequent sections for a thorough understanding of our returns policy. Should you have queries or seek additional insights, our dedicated customer service team stands ready to assist and guide you.

II. Return Eligibility

To ensure clarity and smooth processing, TEE.LGBT has set certain conditions to determine the eligibility of products for return. Before initiating a return request, kindly review the following criteria:

1. Time Frame: All return requests must be made within 15 days from the date of receipt. Any requests made beyond this period will not be entertained.
2. Condition of the Product: Items should be in their original condition, unused, unwashed, and free from any signs of wear and tear. All original tags, labels, and packaging must be intact.
3. Proof of Purchase: To facilitate a return, you must provide a valid proof of purchase, which could be in the form of an invoice, order confirmation email, or payment receipt.
4. Exclusions: Some categories of products may be exempt from returns due to hygiene or other specific reasons. This will be clearly mentioned in the product description. Ensure to check the exclusions before making a purchase.
5. Damaged or Defective Items: If you receive a damaged or defective product, it is imperative to notify us immediately, preferably within 48 hours of receipt. Such items will be prioritized for return or replacement.
6. Wrong Item Delivered: If the product you receive is not what you ordered, please get in touch with our customer service team at the earliest to facilitate a quick resolution.
7. Sale or Discounted Items: Products bought during sales or at a discounted rate may have different return policies. It’s crucial to check the specific return policy for sale items before purchasing.
8. Complete Product: All parts, accessories, manuals, and free gifts received with the original product must be returned together.

By adhering to the above criteria, you ensure a swift and hassle-free return process. However, Radergy SRL reserves the right to inspect returned items and make the final decision on the eligibility of returns. If the product is found ineligible upon inspection, it may be sent back to the customer at their own expense.

III. Non-Returnable Items

At TEE.LGBT, we are dedicated to providing our customers with products of the highest quality and service. However, there are certain products that, due to their nature, cannot be returned once purchased. We kindly ask our customers to note the following categories of non-returnable items:

1. Personalized Items: Any products that have been customized or personalized for you, including items with personal inscriptions or engraving.
2. Intimate Wear: For reasons of hygiene, intimate apparel such as lingerie, swimwear, and undergarments cannot be returned, unless they are faulty.
3. Perishable Goods: Items that have a limited lifespan or that can degrade quickly, such as food and flowers, are not returnable.
4. Sealed Products: Any items that were sold in sealed packages and have been opened are not eligible for return. This includes software, CDs, DVDs, and other media.
5. Gift Cards and Vouchers: These are considered as non-refundable items and cannot be returned.
6. Clearance Items: Products that were on clearance or were heavily discounted are typically final sale and not eligible for returns.
7. Beauty Products and Cosmetics: Due to hygiene concerns, once these products are opened, they cannot be returned.
8. Digital Downloads: Digital content, including music, apps, software, and other downloadable products are non-returnable once downloaded.
9. Books: Printed books, magazines, and other published materials in a deteriorated condition or showing signs of usage.
10. Special Orders: Items that were specially ordered or procured on request are not returnable.

Before purchasing, we advise our customers to read product descriptions carefully and reach out to our customer service for any clarifications. This ensures that you are fully aware of what you are purchasing and reduces the potential for disappointment or misunderstandings regarding the returnability of items.

IV. Return Process

At TEE.LGBT, we strive to make the return process as smooth and hassle-free as possible for our valued customers. If you need to return an item, please follow the steps below to ensure a quick and efficient resolution:

1. Initiate the Return: To begin the return process, please visit our website and log into your account. Navigate to the ‘Order History’ section and select the order containing the item you wish to return. Click on the ‘Return Items’ button to initiate your return.
2. Fill Out Return Form: In the package, you will find a return form. Please fill this out completely, specifying the reason for the return and if you would like a refund or exchange.
3. Packaging the Item: Ensure that the item is in its original packaging, with all tags and accessories included. If the original packaging is unavailable, package the item securely to prevent damage during transit.
4. Shipping: Ship the package to the address provided on the return form. We recommend using a trackable shipping service and purchasing shipping insurance, as Radergy SRL is not responsible for lost or damaged returns.
5. Receive Confirmation: Once we receive your return and inspect the item, we will send you an email notification confirming the receipt and informing you of the status of your refund or exchange.
6. Refunds: If a refund is approved, it will be processed, and a credit will be applied to your original payment method within a certain number of days, depending on your bank’s policies.
7. Exchanges: If you requested an exchange, we will send out the new item as soon as we receive and inspect the returned product.
8. Store Credit: Alternatively, you can choose to receive store credit for the value of your return, which you can use on any future purchases at TEE.LGBT.
9. Inquiries: If at any point you have questions or concerns about your return, please reach out to our dedicated customer service team who will be happy to assist you.

Please note that return shipping costs are the responsibility of the customer unless the item received was incorrect or damaged. We urge our customers to inspect their purchases thoroughly upon receipt to avoid any inconvenience.

V. Refunds and Exchanges

At TEE.LGBT, we are dedicated to ensuring that our customers are completely satisfied with their purchases. If, for any reason, you are not satisfied and wish to return your item, we offer both refunds and exchanges under the following conditions:

1. Refunds:
   • Timing: Once your return is received and inspected, we will send you an email notification confirming the receipt of the returned item and the status of your refund.
   • Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
   • Duration: Please note that it might take some time before your refund is officially posted, depending on your card issuer’s policies.
   • Deductions: Any return shipping costs will be deducted from your refund unless the return was due to our error (e.g., you received an incorrect or defective item).
2. Exchanges:
   • Eligibility: Items can be exchanged if they are defective, damaged, or if you received the wrong item. If you wish to exchange an item for a different size or color, this will be subject to stock availability.
   • Process: To initiate an exchange, follow the return process as outlined in the previous section. Please specify on the return form that you wish to exchange the item and provide details of the replacement item you desire.
   • Shipping for Exchanges: Once the returned product is received and inspected, the exchanged product will be shipped to you. We will bear the shipping costs for sending the replacement item in cases where the exchange is due to our error.
3. Store Credit:
   • Option: Instead of a refund or exchange, you can opt to receive store credit equivalent to the value of your returned item. This credit can be used for any future purchases at TEE.LGBT.
   • Validity: Store credit issued is valid for a period of one year from the date of issue.
4. Inquiries:
   • For any queries or clarifications regarding refunds or exchanges, please contact our customer service team. We are always ready to assist and ensure you have a pleasant shopping experience with TEE.LGBT.

It’s our aim to handle every return or exchange efficiently and to the utmost satisfaction of our customers. We appreciate your business and want to ensure you’re happy with your purchase and our service.

VII. Return Shipping Costs

At TEE.LGBT, we aim to make the return process as transparent and hassle-free as possible. The shipping cost associated with returns is an essential aspect of our returns policy, and we’ve outlined the details below:

1. Responsibility for Return Shipping Costs:
   • General Returns: If you are returning an item for reasons other than receiving a defective, damaged, or incorrect item, you will be responsible for covering the return shipping costs.
   • Defective or Incorrect Items: If the return is a result of an error on our part, such as sending the wrong item or a defective product, Radergy SRL will cover the return shipping costs.
2. Reimbursement of Shipping Costs:
   • If you are eligible for a return where we bear the shipping costs, please keep all receipts and documentation related to the shipping. Once we receive and inspect the returned item, we will reimburse you for the shipping costs incurred, provided they are reasonable and justified.
3. Shipping Method:
   • We recommend using a trackable shipping service or purchasing shipping insurance for returns. This ensures that we will receive your returned item and can track its journey. Radergy SRL cannot be held responsible for items that are lost or damaged during the return shipping process.
4. Pre-Paid Shipping Label:
   • In certain cases, especially where the return is due to our error, Radergy SRL may provide you with a pre-paid shipping label. You can use this label to return the item without incurring any upfront shipping costs. The cost associated with the label, in such cases, will be borne by Radergy SRL.
5. International Returns:
   • If you are returning an item from outside our primary shipping region, you will be responsible for any return shipping costs. However, if the return is due to an error on our part, we will endeavor to mitigate these costs where possible.
6. Inquiries on Shipping Costs:
   • Should you have any questions or require clarity on return shipping costs, please feel free to reach out to our customer service team. We aim to provide a clear understanding and will assist you throughout the return process.

It’s our priority to ensure the return process is straightforward and that all associated costs are clear to our customers. Your satisfaction is of utmost importance to us, and we’re always here to help and guide you through any return-related inquiries.

VIII. Processing Time

At TEE.LGBT we understand that when you make a return, you’re eager to know the status and outcome as soon as possible. Here’s an overview of the time frames associated with processing returns:

1. Receipt of Returned Items:
   • Once you ship your returned item, depending on your location and the shipping method chosen, it may take up to 30 business days for us to receive your return. International returns might take longer.
2. Inspection Period:
   • After receiving your return, we will inspect the items to ensure they meet our return criteria. This inspection usually takes 3-5 business days. During high return periods, such as after major sales or holiday seasons, this might extend slightly.
3. Notification:
   • Upon the completion of the inspection process, we will notify you via email about the status of your return. We’ll let you know whether the return has been approved, if a refund has been processed, or if there are any issues with the returned items.
4. Refund Processing:
   • If your return is approved, your refund will be processed immediately. Depending on your bank or card issuer, it can take anywhere from 3-10 business days for the refund to reflect in your account. Some banks/card issuers might take longer, so we advise checking their specific refund processing time frames.
5. Exchanges:
   • If you’ve requested an exchange, once the returned item is inspected and approved, the exchange item will be processed and shipped out to you. Depending on shipping methods and your location, it might take an additional 3-7 business days for you to receive the exchanged item.
6. Inquiries:
   • We encourage you to reach out to our customer service team if you have any questions or concerns about the status of your return or the processing time. We aim to respond to inquiries within 1-3 business days and will provide as much clarity and assistance as possible.

At TEE.LGBT, our goal is to handle every return efficiently, ensuring our customers are kept informed and satisfied with the process. We appreciate your patience and understanding as we work diligently to manage returns in the shortest time frame possible.

IX. Exceptions and Special Cases

At TEE.LGBT, while we strive to maintain a transparent and straightforward return policy, there are certain special cases and exceptions to be aware of:

1. Damaged or Defective Items:
   • If you received an item that’s damaged or defective upon arrival, please report it to our customer service within 48 hours of delivery. In such cases, we’ll expedite the return process and ensure you receive a replacement or refund as per your preference.
2. Incorrect Orders:
   • If you receive an item different from what you ordered, please contact us immediately. We’ll ensure the correct item is sent to you without any additional cost and will guide you on returning the incorrect product.
3. Promotional or Sale Items:
   • Items purchased during special promotions or on sale might have specific return guidelines. It’s crucial to refer to the terms and conditions of such promotions or consult our customer service if in doubt.
4. Gift Returns:
   • If you’re returning an item received as a gift, you can choose to receive store credit for the value of your return or have the gift giver refunded. Ensure that you have the order number or receipt to help process the return.
5. Bulk or Special Orders:
   • If you have placed a bulk or custom order with us, returns might be subject to restocking fees or other terms as per the agreement made during the purchase.
6. Seasonal Items:
   • Items specific to certain seasons or holidays may not be eligible for returns after the season or holiday has passed. We recommend checking the item’s return guidelines at the time of purchase.
7. Extended Return Periods:
   • On rare occasions, we might offer extended return periods for specific products or promotions. Such extensions will be clearly communicated at the time of purchase.
8. Exchanges for Different Sizes:
   • If you’re returning an item for size reasons, ensure the product remains unworn (except for trying it on) and retains all original tags and packaging. In some cases, we might run out of specific sizes, and you might be offered a different item or a refund.
9. Disputes:
   • If you feel your return hasn’t been handled according to our policy or you have a dispute regarding a refund amount, please contact our customer service. We aim to resolve all disputes amicably and promptly.
10. Extended Delays in Returns:

• If there’s a considerable delay in returning your item due to unforeseen circumstances, please get in touch with our team. We understand that sometimes situations arise, and we’re willing to consider exceptions based on the merit of each case.

At TEE.LGBT, we’re committed to ensuring a smooth and hassle-free return experience. However, we urge our customers to familiarize themselves with these special cases and exceptions to avoid any surprises or inconveniences during the return process.

X. Contact Information

For any inquiries, concerns, or clarifications regarding our return policy, or if you need assistance with a return, please reach out to our dedicated customer service team:

Email Address: [email protected] (We aim to respond to all email inquiries within 24-72 hours.)

Social Media: You can also reach out to us through our official Facebook, Twitter, or Instagram pages for assistance.

We value our customers deeply and are committed to ensuring your satisfaction. Whether you have a question about a product, need help with a return, or just want to share feedback about our services, our team is here to listen and assist. At TEE.LGBT, our goal is to make your shopping experience seamless and enjoyable.

Company Name: Radergy SRL

The return address of is based on where your package was fulfilled:

• Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte facility: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273. 
• Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
• Packages sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
• Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
• Packages sent out from our UK facility are automatically returned to Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ.
• Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).
• Packages fulfilled by our partner facility in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan.
• Packages fulfilled by our partner facility in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias – RJ, Brasil.

NOTE: The addresses above are for RETURNS ONLY, please do not send us any other type of correspondence.

At TEE.LGBT we continually strive to offer the best service possible to our valued customers. As such, we periodically review and revise our Returns Policy to reflect any changes in our processes or to address feedback and improve the overall customer experience.

XI. Policy Updates

1. Frequency of Updates: This Returns Policy may be updated from time to time to accommodate changes in our services, respond to operational challenges, or adhere to regulatory requirements.
2. Notification: Should any substantial changes be made, we will notify our customers by sending an email to the address provided during registration or purchase, or through a notice prominently displayed on our website.
3. Review: We encourage all our customers to periodically review this policy to stay informed about our return and refund processes.
4. Effective Date: All policy updates will have an effective date mentioned at the beginning or end of the document, so customers can easily identify when changes were last made.
5. Feedback on Policy: We value feedback and invite our customers to share their views and suggestions related to our Returns Policy. If you believe that a specific point needs more clarity or if there’s a way we can simplify a process for you, please get in touch with us.
6. Previous Purchases: Orders made before a policy update will be governed by the policy in place at the time of the purchase, unless otherwise specified or unless the updated policy is more favorable to the customer.

Your understanding and compliance with our Returns Policy ensure a smooth process for both parties, and we genuinely appreciate your continued trust and business with TEE.LGBT.

WARNING!

Please be advised that using a parcel forwarding service will nullify your eligibility under our return policy. Additionally, we strongly caution that in some of the countries, identifying as a member of the LGBTQIA+ community may be deemed illegal and may carry severe penalties, including imprisonment or death.

Radergy S.R.L. expressly disclaims any liability for negative consequences that may arise from the use of our products or services in jurisdictions where there is a known risk to the LGBTQIA+ community. Exercise caution and thoroughly research the legal and social climate of your area before making a purchase.